We certainly understand that an actual sample of a promotional item you intend on ordering may help you decide how to create and develop your promotional campaign or event. With this in mind, we have developed the following sample policy to make your buying experience efficient, comprehensive and satisfactory. We offer the following options:
1- Paper Proofs
2- Virtual Samples
3- Random Samples
4- Pre-Production Samples
A paper proof is a fax or email layout of your imprint as it will be printed on the item ordered. Every order comes with a FREE paper proof from Manatee Marketing. There may be extra charges if modifications or extra samples are required before giving us the proof approval.
All paper proofs must be approved to continue with the production of your job. Production time begins after your proof approval.
Unless specifically requested, we normally do not send a paper proof on exact repeat orders.
Whenever possible, we offer a virtual sample of a promotional product of your choice with your logo. We always do our best effort to use the product's color of your choice, but it is not guaranteed due to limitations of virtual samples.
We require camera ready art of your logo in a compatible format (view artwork requirements) to create the virtual sample. We reserve the right to reject any virtual sample request prior to the receipt of the firm order. Virtual samples are FREE.
Random samples are available upon written request. Although, we normally do not charge for random samples under $10.00, you may incur charges if our supplier charges for them or for shipping and handling.
Sample charges will be credited toward your order if the order is received within 30 days after the sample has been shipped. If multiple samples are ordered, we only offer credit against the actual items that are ordered, not all samples. We do this so that we are not taken advantage of our genorosity.
We will make every effort to ship the sample in the color you request, however, it is not always guaranteed. We understand that samples are requested for the purpose of product evaluation and imprint quality, and not necessarily to evaluate the actual product color. If you are ordering a sample for product color evaluation, please make a note of this so we can make a specific request. Due to color variance between different lots of the same product, be advised we cannot guarantee that product color of the sample ordered will match with the product color when ordered at a later time.
All random samples are shipped with random imprint. It is intended only to illustrate the printing capability and does not constitute endorsements of the logo or company name imprinted on the sample.
Random samples are shipped UPS ground service or equivalent. If you require expedited shipping, you will incur those shipping and handling charges.
A Pre-Production Sample (PRE) is an actual product imprinted with your specific logo and/or copy. A PRE is a process where we actually set-up one item on an appropriate printing press and customize accordingly
There are costs associated with this process. Since all of the screens, films, plates, set-ups, color separations, etc, need to be completed prior to running a sample, we will charge the listed price that corresponds to the item, plus all set-ups and preparation charges.
Costs will vary from $50 to $200 depending on the item, set up process and work that needs to be performed. This PRE order will be added to the work flow of the regular orders and sometimes slowing the production of larger orders, but we are happy to do it for you. This process may take anywhere from 5 to 15 business days.
PRE charges are not returnable, nor creditable. For any further information, please contact us.